Tag Archives: strategy

shift 2020 Brain Food #16 – Conversational Commerce

Welcome to the shift 2020 Brain Food #16 newsletter with news on my activities, insights and links to must read articles on the technological transformations in business and society, carefully curated by yours truly. Conversational Commerce My first real experience with conversational commerce was on a trip to Mexico last month where I did the entire checkin and boarding with KLM via the Facebook Messenger app. Just ticking a box to “receive [...] Read More